Q: Do you ship to every coutry?
A: Yes we can ship to almost every country. However for different countries we may use different couriers and the time it takes varies. If you're in a hurry for your order, please just choose expedited shipping to speed it up.
Q: What shipping methods are available for choosing?
A: There are two types of shipping methods you can choose at checkout: standard shipping(7-12 business days for most countries) or expedited shipping(2-7 business days for most countries). A tracking number will be provided once your package has been dispatched. You could trace your package by clicking into the tracking number link in your order status.
If you have any question on the delivery status of your package, please contact us at firstname.lastname@example.org.
Q: How much is the expedited shipping?
A: It's $20 and there is no weight limit for this method. You can choose expedited shipping at payment checkout. To most countries the expedited shipping takes 2-7 business days.
Q: How long will it take for my order to be shipped?
A: After the order is placed, there will be 1-2 business day's processing time, due to busy periods and public holidays it will be longer than normal. We do not work on Saturdays and Sundays.
For custom order normally we will write the processing time on the product details page, you also can contact us for the actual processing time since sometims there will be stock available for custom wigs.
Q: How long will it take to receive my order after being shipped?
|Standard shipping time||Expedited shipping time|
|Asia||5-7 business days||2-3 business days|
|US/Canada/Mexico||7-15 business days||3-7 business days|
|Europe||7-15 business days||5-7 business days|
|All other countries||10-15 business days||5-7 business days|
* Please understand during peak period it may delay.
Q: Will I get a tracking number for my package?
A: Yes, we will send you a delivery confirmation email with tracking number provided. Also you can check your order status for tracking your package,
Q: Why didn't I receive a confirmation email?
A: Please double check the email address you provided on the order so that you can receive all the sufficient information. If you didn't receive it please contact us at email@example.com .
Q: What is the shipping time?
A: Delivery via standard shipping usually takes about 7 to 12 business days. And expedited shipping usually takes about 2-7 business days Shipping time does not include handling and processing time.
Please note that the delivery period could be delayed due to some factors that is out of our control like custom inspection, peak season for postal service such as Christmas, recipients' local postal service, and extreme weather conditions. And for some remote countries the shipping time will take longer.
Q: If I mistakenly provided an old or wrong address which caused the package to return, what can you do to help?
A: We will arrange to re-send the package to your new or correct address after we have received the returned package. Buyers are responsible for the postage to re-send the package.